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Shipping & Return

SHIPPING RATES AND POLICIES

We ship worldwide. However, there are restrictions on some products, please see next section for more information regards shipping restrictions.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Shipping Methods, Costs and Delivery Times

Destination Region Shipping Method Cost Per Shipment  +  Cost Per LB Estimated Delivery Time*
USA   USA Postal First Class  $4.99  $4.00 7-14 Business Days
   Canada Postal First Class  $5.99  $5.00 7-14 Business Days
   UK Postal First Class   $5.99   $5.00 7-14 Business Days
   Australia Postal First Class   $5.99   $5.00 7-14 Business Days
globe.jpg  Anywhere Else Postal First Class   $5.99   $5.00 15-25 Business Days

*Estimated delivery time includes processing and carrier transit time.

 

Shipping Restrictions

Not all Shipping Methods are available for all shipping addresses. Refer to the Shipping details above for available Shipping Methods for your address.

All orders containing Hazardous Materials have restrictions. See below for details.

Hazardous Materials

Certain items in your order may be considered Hazardous Materials (HAZMAT). Hazardous Materials are as follows: aerosol items, some alcohol-based items, items that contain contents under pressure, and others (e.g., hairspray, nail polish and items containing flammable, volatile or corrosive chemicals).

The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations. Therefore, these items cannot be shipped to all addresses.

All orders containing Hazardous Materials must be shipped via Standard Ground Shipping and cannot be shipped via UPS 2nd Day Air or UPS Next Day Air. All orders containing Hazardous Materials can only be shipped to addresses within the Continental U.S. and cannot be shipped to Alaska, Hawaii, U.S. Territories, PO Boxes or APO/ FPO addresses.

RETURN POLICIES

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). However, if for any other reason you are not 100% satisfied with your order, you may also return any new, unopened items back to us in original package and we will issue full refund for the product only. Please note, shipping costs will NOT be refundable in this case and you are responsible for the return shipping cost as well.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Please note any opened or tested items will not be accepted for return.

 

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